Actually it’s not just Copa Cargo Sucks, but Copa Airlines TOO
I know, I know, I have a post on here somewhere singing Copa’s praise for when I went to mail a letter & I used them, but after what just happened, they are no better than any other shitty Panamanian company in Panama.
I e-mail the contact form on Copa Cargo’s webpage, I get an error. I look for a phone number & there’s none, so I call Copa Airlines & eventually get Ceasar. Cesar gives me this number for Copa Cargo – 338-4290.
I called twice & it said it wasn’t in service. I call Copa Airlines back, & eventually get Cesar again. His English is like most Panamanians, terrible. He can’t speak it well & he doesn’t understand what I’m saying some of the time. And to be clear, he’s manning the English division of Copa.
I tell him the number is no good, he tells me that’s the only number. I ask to speak to a manager & he plays dumb asking me WHY I want to speak to a manager. Then he puts me on hold for 15 FUCKING minutes & I knew he was never going to come back.
I called back & was on hold for another 12 minutes before I finally gave up. There was 30-45 minutes of my time wasted & I got nowhere & Copa Cargo just lost a potential customer.
I’m SOOOOOO FUCKING HAPPY I’M FINALLY LEAVING PANAMA. Copa Cargo Sucks
No more having to deal with the most stupid race I’ve ever encountered & people who REFUSE to let you speak to a manager. This is just one of the reasons why NOTHING ever gets done in Panama because you can’t even speak to a manager. First level support in ANY company NEVER lets you speak to a manager. They control YOU the customer because of their ego, insecurity & shear stupidity.
People, when I first moved to Panama, a guy from Montreal told me that they are stupid here. I didn’t believe him. How could a WHOLE country be stupid I said.
Within 6 months I knew he was RIGHT!!!