While the odd company will help you via the phone, most times calling a company will get you NOWHERE.
Either the staff ignores the phone or they block you from speaking to a manager or owner. Oh & let’s not forget how many times I’ve been hung up on.
It took me a few months to understand why all the translators I hired kept running over to the company instead of just calling them.
The amount of money lost because you have to take a taxi, fight traffic & spend time at the company is ENORMOUS. Normally when I call a company I can work on my computer while waiting for things to get resolved.
Again, Panama makes things harder for the average person to live here. Everything is always a struggle & complicated.