So while this company is driving me UP THE WALL, the one girl there who speaks English was kind enough to help me.
I asked her if she could call the fridge people (I bought a used fridge & it wasn’t working), as they hadn’t shown up to fix it.
She was kind enough to do so since I didn’t have a translator on hand.
This is the kind of thing that normally doesn’t take place in Canada or the US, but here if you get the right people, they will help you when you ask.
I was very grateful to Ana Christina.